• Refund Policy

Refund Policy

Refund & Return Policy

Our Commitment to You: At Omesio, we craft high-performance tools designed to withstand the toughest conditions. If your gear isn't performing as expected, we are here to make it right.

1. Order Cancellations

  • Window: You may cancel your order within 48 hours of placement.

  • Refund Timing: Once cancelled, please allow 3–5 business days for the credit to reflect in your original payment method.

2. 30-Day Returns

  • The Window: Our return policy is valid for 30 days from the date of purchase.

  • Condition: To be eligible, your item must be unused, in its original condition, and in its original packaging.

  • Exceptions: Health and personal care items are exempt from returns.

  • Note: Do not send your purchase back to the manufacturer. A proof of purchase is required for all returns.

3. Damaged or Defective Items (Exchanges)

We stand by our craftsmanship. We only replace items if they are defective or damaged upon arrival.

  • Critical Deadline: You must contact us within 72 hours of delivery to report any damage or defects.

  • Contact: Email us at support@omesio.com with your order number and photos of the issue.

4. Refund Process

  • Inspection: Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.

  • Approval: Approved refunds are automatically applied to your original payment method.

  • Sale Items: Only regular-priced items qualify for refunds. Items purchased on Sale are final and non-refundable.

  • Partial Refunds: These may be granted for items not in original condition or missing parts (not due to our error).

5. Late or Missing Refunds

If your refund hasn't arrived, please follow these steps:

  1. Check your bank account again.

  2. Contact your credit card company (processing can take time).

  3. Contact your bank to verify their internal processing window.

  4. If you have not received it after these steps, contact us at support@omesio.com.

6. Gifts

  • Marked as Gift: If the item was shipped directly to you as a gift, you will receive a Gift Credit for the value of your return.

  • Not Marked as Gift: The refund will be sent to the original purchaser.

7. Shipping Your Return

  • Initiation: Always email support@omesio.com before shipping any items back.

  • Costs: You are responsible for return shipping costs. Shipping fees are non-refundable.

  • Recommendation: For items over $75, use a trackable shipping service or purchase shipping insurance. We cannot guarantee receipt of returned items.

Quick Reference Summary

Action Deadline Contact
Cancel Order Within 48 Hours support@omesio.com
Report Damage Within 72 Hours support@omesio.com
Standard Return Within 30 Days support@omesio.com